Return Policy


Orders may be canceled at any time prior to shipping.



Step 1.

Please take the item to your local Post Office or UPS store and send it back to us,

along with enclosed packing list received with your order.

 Mail to:

Partner Marketing

C/O Returns

4930 Dundee Rd.

Winter Haven, FL 33884


Step 2.

You may then place a new order online with the correct sizes needed at:

Please allow 2 weeks for your new order to be processed.


Step 3.

Once Partner Marketing receives your returned Items, we will issue a refund.

Please note: items that have been worn or washed cannot be refunded.


In an effort to reduce contact due to Covid 19, PMG School Gear

will not be picking up from your school for returns or exchanges.


Oops, did we make a mistake filling your order?

Please email us at:

If the content of the package does not match the order placed or the item is defective, you may return the item and either: (1) have a replacement sent at no additional charge or (2) have all transaction charges, including shipping, credited to the account on file for the order.   If PMG sent you the wrong items by mistake we will gladly email you a return shipping label for you to mail the items back to us at no charge.  Once we receive the incorrect items, we will mail the correct items out to you at no charge.


If you have any questions concerning your order, please feel free to call customer service at (888) 972-7863 or email is at


An order received by Partner Marketing will ship via USPS ground within 14 business days. Typical transit time is expected to be two to three business days.  Shipping charges, taxes and the cost of the goods sold will be charged to Customer’s bank card at the time of purchase.