Frequently Asked Questions

 

  • Who is Partner Marketing?

    Partner Marketing is a promotional products and services company located in Winter Haven, FL. Partner Marketing is an approved supplier of officially licensed branded apparel and gifts.

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  • Once I place an order, how long should it be before I receive my product?

    Once an order is received by Partner Marketing, in-stock items will ship via USPS within five to seven business days. Typical transit time is expected to be two to three business days. If an item is out of stock or unable to be shipped within seven business days, you will be notified by email if you provided an email address. Shipping charges, taxes and the cost of the goods sold will be charged to Customer’s bank card at the time of purchase.

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  • How do I pay for my order?

    You can pay with Mastercard, Visa, Discover, or American Express.

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  • What if I need to return or exchange a product I ordered?

    Orders may be canceled at any time prior to shipping.

    Partner Marketing understands that sometimes it is necessary to return or exchange an item after it has been shipped. To return an item please take the item(s) back to the school with a copy of your order.   Please include a note explaining the sizes you would like to exchange.  We pick up all exchange requests on Thursdays and deliver the exchanges back to the school the following Thursday.  

    If the content of the package does not match the order placed or the item is defective, you may return the item and either: (1) have a replacement sent at no additional charge or (2) have all transaction charges, including shipping, credited to the account on file for the order.   If PMG sent you the wrong items by mistake we will gladly email you a return shipping label for you to mail the items back to us at no charge   Once we receive the incorrect items, we will mail the correct items out to you at no charge.

    For all other returns received by Partner Marketing within thirty (30) days of Customer’s receipt of the item, Partner Marketing will gladly credit the purchase price of the item to the account on file for the order, but you will not receive a refund of your shipping charges.

    To expedite your return, if possible, please include your packing slip with your returned items and follow these three easy steps:

    1. Please include a note indicating why you are returning the item (wrong size, wrong item, etc.)
    2. Tell us what you would like us to do: Would you like us to exchange the item, issue a refund, or credit the card originally charged?
    3. Please provide an E-mail address or daytime telephone number in case we have any questions.